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1. Introduction

SmartMail ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email marketing platform.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

Name and contact information (email address, phone number)
Account credentials (username and password)
Payment information (processed securely through third-party providers)
Business information (company name, address)
Communication preferences

2.2 Usage Information

We automatically collect certain information about your use of our Service:

Log data (IP address, browser type, pages visited)
Device information (device type, operating system)
Email campaign data (open rates, click rates, bounce rates)
Service usage statistics

2.3 Contact Lists

We store contact lists and email content that you upload to our platform. You are responsible for ensuring you have proper consent to email your contacts.

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Service
Process transactions and send transaction notifications
Send you technical notices, updates, and support messages
Respond to your comments and questions
Monitor and analyze trends, usage, and activities
Detect, prevent, and address technical issues and fraudulent activity
Comply with legal obligations

4. Information Sharing and Disclosure

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

Payment processing (Flutterwave)
Email delivery services
Cloud hosting providers
Analytics services

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of sensitive data in transit and at rest
Secure password storage using industry-standard hashing
Regular security assessments and updates
Access controls and authentication mechanisms
Employee training on data protection

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

Access your personal information
Correct inaccurate or incomplete information
Request deletion of your information
Object to processing of your information
Request data portability
Withdraw consent

8. Cookies and Tracking

We use cookies and similar tracking technologies to collect and track information about your use of our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

10. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country where data protection laws may differ.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: privacy@smartmail.com
Phone: +234-XXX-XXX-XXXX